{"id":1060,"date":"2026-04-29T00:20:34","date_gmt":"2026-04-29T06:20:34","guid":{"rendered":"https:\/\/origenxochimilco.com\/?page_id=1060"},"modified":"2026-04-29T00:23:13","modified_gmt":"2026-04-29T06:23:13","slug":"terminos-condiciones","status":"publish","type":"page","link":"https:\/\/origenxochimilco.com\/en\/terminos-condiciones\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Reservations and Payments:<\/b> All experiences must be paid for through our official booking engine (Amelia) or authorized payment methods. The booking is confirmed only after we receive proof of payment via email and\/or validate the payment on our banking platforms.<\/p>

2. Tolerance and No-Show Policy:<\/b><\/p>

  • Tolerance:<\/b> We have a maximum waiting time of 10 minutes<\/b>. After this time, the trajinera will begin its journey so as not to affect other attendees, and the service will be considered rendered.<\/p><\/li>

  • No-Show:<\/b> Unscheduled absences are non-refundable.<\/p><\/li><\/ul>

    3. Cancellations and Rescheduling:<\/b><\/p>

    • Cancellations made more than 48 hours in advance: 100% refund or free rescheduling.<\/p><\/li>

    • Cancellations made less than 24 hours in advance: No refund applies, but rescheduling is allowed subject to availability with a 15% administrative fee.<\/p><\/li><\/ul>

      4. Pet-Friendly Policy and Safety:<\/b><\/p>

      • The use of a harness and leash<\/b> is mandatory for all pets during their entire stay on the trajinera and chinampa.<\/p><\/li>

      • The owner is solely responsible for the behavior and cleanliness of their pet.<\/p><\/li>

      • Origen Xochimilco<\/b> reserves the right to deny access or interrupt the tour if a pet displays aggressive behavior that puts third parties or local wildlife at risk.<\/p><\/li><\/ul>

        5. Visitor Conduct:<\/b> To maintain peace at the Fernando Celada Pier, the use of loudspeakers, excessive alcohol consumption, or any behavior that disrupts the order and safety of the ecosystem is not permitted.<\/p>

        6. Climatic Conditions:<\/b> The experience takes place in light rain (we have a covered boat). In case of thunderstorms or conditions deemed risky by the nautical authority, the experience will be rescheduled at no additional cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        T\u00e9rminos y Condiciones 1. Reservas y Pagos: Todas las experiencias deben ser liquidadas a trav\u00e9s de nuestro motor de reservas oficial (Amelia) o los m\u00e9todos de pago autorizados. La reserva se confirma \u00fanicamente tras recibir el comprobante de pago por correo electr\u00f3nico y\/o validar el pago en nuestras plataformas bancarias. 2. Pol\u00edtica de Tolerancia y No-Show: Tolerancia: Contamos con un tiempo m\u00e1ximo de espera de 10 minutos. Pasado este tiempo, la trajinera iniciar\u00e1 su recorrido para no afectar a los dem\u00e1s asistentes y se considerar\u00e1 como servicio otorgado. No-Show: La inasistencia sin aviso previo no es reembolsable. 3. Cancelaciones y Reprogramaci\u00f3n: Cancelaciones con m\u00e1s de 48 horas de antelaci\u00f3n: Reembolso del 100% o reprogramaci\u00f3n sin costo. Cancelaciones con menos de 24 horas: No aplica reembolso, pero se permite la reprogramaci\u00f3n sujeta a disponibilidad con un cargo administrativo del 15%. 4. Pol\u00edtica Pet-Friendly y Seguridad: Es obligatorio el uso de arn\u00e9s y correa para todas las mascotas durante toda la estancia en la trajinera y chinampa. El due\u00f1o es el \u00fanico responsable del comportamiento y limpieza de su mascota. Origen Xochimilco se reserva el derecho de negar el acceso o interrumpir el recorrido si una mascota muestra comportamiento agresivo que ponga en riesgo a terceros o a la fauna local. 5. Conducta del Visitante: Para mantener la paz del Embarcadero Fernando Celada, no se permite el uso de bocinas con volumen alto, el consumo excesivo de alcohol o cualquier conducta que altere el orden y la seguridad del ecosistema. 6. Condiciones Clim\u00e1ticas: La experiencia se realiza bajo lluvia ligera (contamos con trajinera techada). En caso de tormenta el\u00e9ctrica o condiciones que la autoridad n\u00e1utica considere de riesgo, la experiencia ser\u00e1 reprogramada sin costo adicional.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"_joinchat":[],"footnotes":""},"class_list":["post-1060","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/origenxochimilco.com\/en\/wp-json\/wp\/v2\/pages\/1060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/origenxochimilco.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/origenxochimilco.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/origenxochimilco.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/origenxochimilco.com\/en\/wp-json\/wp\/v2\/comments?post=1060"}],"version-history":[{"count":4,"href":"https:\/\/origenxochimilco.com\/en\/wp-json\/wp\/v2\/pages\/1060\/revisions"}],"predecessor-version":[{"id":1064,"href":"https:\/\/origenxochimilco.com\/en\/wp-json\/wp\/v2\/pages\/1060\/revisions\/1064"}],"wp:attachment":[{"href":"https:\/\/origenxochimilco.com\/en\/wp-json\/wp\/v2\/media?parent=1060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}